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Grievance Redressal

We are committed to providing you with the best possible service. If you are not satisfied, please follow the steps below.

Our Commitment

ZeroDP is dedicated to ensuring a high level of customer satisfaction. Our Grievance Redressal policy is designed to handle customer complaints in a timely and efficient manner. We aim to be fair and transparent in our handling of all grievances.

How to Raise a Grievance

If you have a complaint, we request you to follow the structured escalation matrix provided below to ensure your concern is addressed effectively.

Level 1: Customer Support

The first step is to contact our Customer Support team. You can reach us through any of the following channels:

  • Email: Send your complaint to support@zerodp.com.
  • Phone: Call us at +91 12345 67890 (Monday to Saturday, 9 AM to 6 PM).
  • Contact Form: Use the form on our Contact Us page.

We aim to resolve all Level 1 grievances within 7 working days.

Level 2: Grievance Redressal Officer

If you are not satisfied with the resolution provided by our Customer Support team, you can escalate the matter to our Grievance Redressal Officer.

  • Name: Priya Singh
  • Email: grievance@zerodp.com
  • Address: ZeroDP Financial Services, Main Road Silapathar, Dhemaji, Assam, 787059

Please include your original complaint reference number in your email. We will provide a response within 15 working days.

Level 3: Nodal Officer

If your grievance is still not resolved to your satisfaction, you may contact our Nodal Officer.

The Nodal Officer will provide the final response from our end within 15 working days.

Further Escalation

If you are still not satisfied with the resolution provided through our internal channels, you may approach the integrated ombudsman scheme of the Reserve Bank of India. For more details, please visit the RBI Sachet portal at https://sachet.rbi.org.in/.